“However, considered from the viewpoint of distance and depth, interpersonal relationships of work may be said to have the lowest hurdles. Interpersonal relationships of work have the easy-to-understand common objective of obtaining good results, so people can cooperate even if they don’t always get along, and to some extent they have no choice but to cooperate. And as long as a relationship is formed solely on the basis of work, it will go back to being a relationship with an outsider when working hours are over or one changes jobs.”
I think this level applies to all interactions involving work, especially customer interactions. Not just when you are serving a customer, but when you are being a customer.
Excerpt From: Ichiro Kishimi & Fumitake Koga. “The Courage to Be Disliked.” Atria, 2018-05-08. Apple Books.